EMBEDDED VOICEMAIL, VOICEMAIL LITE & PRO, AUTO ATTENDANT, INTEGRATED MESSAGING
Embedded Voicemail Card
The Embedded VoiceMail is a PC-less option for IP 500, 406 and IP Office Small Office Edition. Messaging, call handling and auto attendant.
The embedded voice mail has 4 ports as standard and has 15 hours storage, however at present there is no voicemail to email integration.
Voice Mail Lite – Free of charge with the IP Office
(Note a PC is needed for the voicemail storage and is plugged into the switching hub on the front of the IP Office)
Voice Mail Lite is the standard voice mail application that offers a comprehensive voice messaging solution.
The voicemail is 4 port, allowing up to four simultaneous calls.
Voice Mail Lite options including automatic answer for unavailable employees, personalized greetings for customer assurance, and the ability to copy and forward messages with attachments to other individuals or groups.
Voice Mail Lite stamps each message with the date, time, and caller's number.
Voice mail lite also can provide notification through e-mail
When out of the office, employees can access their important messages with remote message collection. It's a simple procedure of dialing the VoiceMail Lite server, being automatically "recognised" through your landline or mobile number, or alternatively entering a personal identification number. Messages are then delivered to the remote phone just as they would be to an office extension.
Voice Mail Pro
Voice Mail Pro adds significant value to VoiceMail Lite with increased capacity and refined services. Businesses with growing needs can scale up to 30 simultaneous calls, and every business can take advantage of the VoiceMail Pro Manager.
Voice Mail Pro Manager provides auto-attendant functionality ("press 1 for sales, 2 for service, or 3 for the operator") helping busy operators and providing information to customers via recorded messages while they route to the appropriate extension.
A Speaking Clock is a free option that monitors calls to help management keep enact strategies for reducing call charges.
An optional application for Voice Mail Pro, and based on integration with a Microsoft Exchange Server e-mail system, Integrated Messaging gives users the convenience they need to spend less time retrieving messages and more time acting on them.
With Voicemail Pro & Embedded Voicemail The digital and Ip phones on the Ip Office have - Messaging Usability - Visual Voice
- Visual Voice
- Hunt Group & User Announcements
- Multi-Tier Auto-Attendant
- 3 Voicemail Transfer Options (Personal Attendant)
- Call-Back Sender (internal or external caller with Caller ID)
- Fast Forward, Rewind & Skip
- Voice Annotation/Pre-pending of forwarded/copied messages
- Fax Tone Detection & Routing
- Provides easy access & playback control via display phone (below)
Voicemail Pro Cascaded Out-calling
- Voicemail Pro can call specified telephone number(s), with a defined escalation priority order, to inform the recipient that a new voice message has been received in a user's mailbox
- Great for healthcare or support environments where important voice messages are left and need to be answered promptly – even out of hours
Voicemail Pro - Call Recording
Consistent, complete transcripts
- Capture the complete call from answer to clear down
- Recording continues even when transferred to another member of the group
- Life of call (record against Incoming Call Route i.e. Caller ID or DID/DDI)
- Within a group
- Record against account codes on outgoing calls
- Reduce disk space
- Park and/or Hold pauses recording
- Record calls against any endpoint
- Even IP to IP direct media calls
Avaya IP Office - Integrated Messaging Pro
Synchronization to e-mail server
Integrated Messaging Pro
- Synchronization with Microsoft Exchange®
- Forward voicemail as e-mail to non-MS Exchange servers via SMTP
- Voicemail user interface from Outlook
- Listen to e-mails with text-to-speech/ playback via PC speakers or telephone
Enhance Employee Productivity
IP Office VoiceMail Pro – “Listen To Email”
Avaya IP Office - VoiceMail Pro
Personal Numbering offers easy accessibility
Below are a list of demo's, enabling you to see how the voicemail system works: (please note, these demos are flash .exe files and will need to be saved to your computer before you can run them)
Other IP Office Applications:
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