IP Office Compact Business Centre

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COMPACT BUSINESS CENTRE

CBC offers an entry-level customer service/response information package applicable to ANY business.
Real-time reporting on 4 groups (3 departments/target group + entire system)
Historic reporting: can cover a maximum of 31-day period
Export in CSV format allows the user to analyse/compile data further in the reporting package of their choice (e.g. Microsoft Excel)

compact business centre

Informal Contact Center Application & System Reporter
Real-time & historic information on selected groups or on the whole IP Office system
Shows business performance & Quality of Service delivered
Simple plug & play install
Reports can be exported in CSV for further analysis (e.g. Microsoft® Excel)
Alarms will be visible, and can be emailed to the customer and/or system maintainer

Information available from CBC

Total calls lost
Total calls presented
Number of available ‘logged-on’ agents
Trunk utilization
Calls waiting
Calls in progress
Calls queued
Caller satisfaction level

Click here to download the Fact Sheet

Other IP Office Applications:

RELATED LINKS :

AVAYA IP OFFICE
OVERVIEW
APPLICATIONS
VOIP
DECT
CALL RECORDING & CONTACT STORE
HANDSETS
UPGRADE ALCHEMY TO IP OFFICE

Registered address: Glebe farm, Down Street, Dummer, Basingstoke, Hampshire, RG25 2AD. Company No. 1328040. VAT Registration Number GB 491 5119 43

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