TECHNICAL SUPPORT
Post-Installation Support
System programming changes and alterations are a necessity with a brand new telephone system and new technology. We are happy to carry out additional programming changes during the first few weeks following installation, at no cost. This allows you to “tweak” your system as your staff get used to working with it. Simply email our technical support department with your requirements and we will do the work.
Best advice, always
Technical advice will always be free and available to you over the telephone, from our in-house Technical Support Team or from your Account Manager. We can assist with all aspects of your communications and are happy to do so at all times.
Programming
System programming changes will be an occasional necessity as your business develops, and to make this easy we charge only nominal amounts for alterations. We cover our in-house costs and allow you to make amendments without the worry of paying too much whenever you make a change. Programming changes normally take one or two days to be carried out, however to avoid disappointment, please ensure the programming request is given to us 7-10 working days before required as faults will always take priority.
Major alterations, expansions and system relocations normally mean involving your account manager, who will meet with you to discuss your plans and provide you with good up-to-date advice.
Remote Diagnostics
Most alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. All Southern Communications Telephone Systems are supplied with this as standard.Our Post-sales team provide quotes for items such as extra telephones, headsets and other peripherals. Simply sign the section at the bottom of your post-sales quote and fax it back. We then schedule the work to be carried out.
Problems happen.
Telephone system faults receive unique reference numbers, enabling us to track progress and resolve problems quickly. Our in-house team has the experience and expertise to solve almost all problems. We also have the backing of the major manufacturers and deal directly with them should we need to escalate any issues. Equipment failures are replaced with new hardware for customers with maintenance contracts.
Most fault calls we receive relate to BT line faults. With these we deal directly with BT and other networks on your behalf, obtaining the fault reference code and chasing the problem to it’s resolution for you.
For more difficult line faults we have the appropriate testing equipment that we will use at your site, and we normally carry out the testing with BT/Network engineers in attendance. Again, Southern Communications make all the arrangements.
If you have any support queries the direct telephone number is 08450 567 678 and the support email address is support@southern-comms.co.uk. |
